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CXone Agent Noise Cancellation

ExtensionCommunication812 users
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Overview

CXone Agent Noise Cancellation

CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish. When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.

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Details

  • Version
    1.0.1
  • Updated
    November 26, 2024
  • Offered by
    agentupdates
  • Size
    12.82MiB
  • Languages
    English (United States)
  • Developer
    NICE CXone
    75 W Towne Ridge Pkwy tower 1 Sandy, UT 84070-5523 US
    Email
    chad.pritchard@niceincontact.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

CXone Agent Noise Cancellation has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

CXone Agent Noise Cancellation handles the following:

User activity

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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