Item logo image for CXone Agent Noise Cancellation

CXone Agent Noise Cancellation

5.0(

3 ratings

)
ExtensionCommunication9,000 users
Item media 1 (screenshot) for CXone Agent Noise Cancellation

Overview

CXone Agent Noise Cancellation

CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish. When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.

5 out of 53 ratings

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Details

  • Version
    1.0.1
  • Updated
    November 26, 2024
  • Offered by
    agentupdates
  • Size
    12.82MiB
  • Languages
    English (United States)
  • Developer
    NICE Systems
    221 River Street 10 Hoboken, NJ 07030 US
    Email
    chad.pritchard@niceincontact.com
    Phone
    +61 429 779 141
  • Trader
    This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
  • D-U-N-S
    014521947

Privacy

CXone Agent Noise Cancellation has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

CXone Agent Noise Cancellation handles the following:

User activity

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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