CXone Agent Extension
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Overview

CXone Agent Browser Extension

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents. Key Features Include: - A single inbox for all interaction handling, independent of the channel - The ability to manage multiple interactions at a single time - View contact details, history, associated channels, and all current activities for the contact on a single contact card - Ability to see previous interactions that have been handled by the agent - Search for agents, skills, teams, and address books to initiate outbound interactions - Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill

4.2 out of 55 ratings

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Chad SimonsFeb 28, 2024

Ring won't make sound on multiple machines and multiple devices. Asks to sign in on each tab, or wipes favorites. Do not recommend. Use Max Agent instead.

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Hugh SmithDeveloperFeb 28, 2024

Hi @chad, sorry to hear about your experience, can you reach out to NICE Support to assist in resolving these configuration issues.

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Michael RobertsJun 30, 2023

Great tool and very easy to use across multiple CRMS!

2 out of 2 found this helpful
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Mahesh ChandiramaniJan 24, 2023

This application works very smoothly and supports most of the features like voice , social media etc. Also it provides unique capability for agent to utilize apps like calendar, directories, queues along with their wait time etc. Love it and will recommend to all

Details

  • Version
    1.0.27
  • Updated
    April 1, 2024
  • Offered by
    agentupdates
  • Size
    594KiB
  • Languages
    English (United States)
  • Developer
    NICE CXone
    75 W Towne Ridge Pkwy tower 1 Sandy, UT 84070-5523 US
    Email
    chad.pritchard@niceincontact.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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