Item logo image for Customer Service Total Solution

Customer Service Total Solution

ExtensionWorkflow & Planning4 users
Item media 1 (screenshot) for Customer Service Total Solution

Overview

Can help make decisions in a better way

Customer Service Total Solution is a lightweight decision support and capacity planning tool designed for customer support and operations teams. The extension helps teams evaluate daily support volumes across voice and non-voice channels and understand how a specialist operating model can improve service quality, workload distribution and staffing efficiency. It provides an interactive playground to simulate different channel volumes, workload weights and agent capacity assumptions to estimate required staffing levels for voice and non-voice specialists. This tool is intended for internal planning, learning and demonstration purposes and does not collect, store or transmit any personal or customer data.

Details

  • Version
    1.3
  • Updated
    February 18, 2026
  • Offered by
    chatureshpatel
  • Size
    18.11KiB
  • Languages
    English
  • Developer
    Email
    chatureshpatel@gmail.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

Manage extensions and learn how they're being used in your organization
The developer has disclosed that it will not collect or use your data.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes
Google apps