CrossChat — AI Customer Reply Drafting Assistant

Multilingual AI reply drafts for seller chats: translation, KB citations, PII masking. Drafts only — you click send.

CrossChat helps cross-border e-commerce sellers answer buyer messages in any language. It never sends a message for you. You capture the buyer's message in the seller backend you already use. CrossChat classifies it, translates when needed, and drafts a reply grounded in your own knowledge base (shipping times, return policy, sizing, payment and more). You review, edit if you like, and click the platform's own send button yourself. How replies are drafted - Smart triage keeps cost and latency low: routine FAQ questions are served from an instant local cache, everyday questions use a fast model, and a stronger model is reserved for genuinely difficult cases such as disputes or strongly negative messages. - Knowledge-base citations: drafts reference the exact KB entry used, so you can verify before sending. - Translation and bilingual drafting for cross-border buyer conversations. - Works in your existing seller center, CRM or webmail: the assistant is injected only on the sites you explicitly authorize, and any custom domain can be added. Safety by design - Drafts only. CrossChat never clicks send, never schedules messages, and never performs actions in buyer conversations. Every reply goes out manually, by you. - Personal data (email addresses, phone numbers, card numbers, postal addresses) is detected and masked before any model request, and restored automatically when you adopt a draft. - Compliance guardrails flag risky drafts — off-platform payment requests, exchanged contact details, review incentives, policy-violating promises — and prevent unsafe content from being filled into the reply box. Privacy first - No account and no sign-up. Conversations and settings stay on your device and are removed when you uninstall the extension. - BYOK: optionally bring your own Volcengine Ark (Doubao) API key. The key is stored only in local browser storage, and model requests go directly from your browser to the provider — they do not pass through any server of ours. - No key? A built-in offline demo (four sample scenarios, including a dispute case) runs the complete pipeline without any network access. - Anonymous usage statistics (install, daily activity, draft/adopt counts, model tier, coarse platform class) contain no message text, personal information or full URLs, and can be switched off in one click on the settings page. Cost - Free during the launch validation period, with no feature limits. - With BYOK, you pay the model provider directly according to your own usage. - An optional small hosted trial quota may later be offered to waitlist members; joining requires only an email. Requirements: Google Chrome 110 or newer (other Chromium browsers follow later). Support and privacy details are linked on this listing.