CoSupport AI - Chrome Web Store
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CoSupport AI

cosupport.ai
5.0(

18 ratings

)
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Overview

CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize…

CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize your customer support experience. With patented AI technology, your agents can reply 5x times faster, significantly enhancing efficiency and customer satisfaction. It gives support agents instant access to the best ticket responses and comprehensive business knowledge, including your knowledge base, product details, and previous interactions. How to Use the Extension - Quick Start: Simply add the extension to your Google browser and connect it to your Zendesk account. Connect the extension to your Zendesk account. - Effortless Integration: Once integrated, the CoSupport Agent begins to work within your Zendesk interface. - Using AI Suggestions: Receive AI-crafted draft responses and insights directly within Zendesk ticket responses, allowing for faster and more accurate customer support. CoSupport Agent Allows You To: - Reduce Support Costs: Efficiently manage your resources with AI-powered support. - Improve Customer Satisfaction: Deliver faster, more accurate responses, enhancing customer experience. - Boost Ticket Resolution Speed: Resolve issues more quickly with AI-generated response drafts. More than Automation CoSupport Agent goes beyond routine automation. The AI assistant is built on a neural network with machine learning technologies under the hood. Due to reinforcement learning, CoSupport Agent increases the response's accuracy and polishes its communication style along the way. This means our AI doesn’t just automate; it learns, adapts, and evolves to offer smarter, contextually relevant support. Why It's Unique - Patented AI Technology: Our solution, acknowledged by the United States Patent and Trademark Office, processes a wide range of queries with high speed, accuracy, and security, all at a lower cost than other popular Large Language Models. - Data-Driven Customization: Tailored specifically for your business, learning from your customer data and CRM documentation. - Enhanced Data Privacy and Security: Dedicated server for data storage and anonymized data for AI learning ensure the highest standards of data security. About CoSupport AI At CoSupport, we're committed to transforming customer support with AI. Our solutions are designed to augment human agents, not replace them. By leveraging the latest in AI technology, we aim to create a more efficient, effective, and human-centric customer support experience. Need Help? For any assistance or queries regarding the setup and utilization of CoSupport Agents, contact us through this web form, https://cosupport.ai/schedule-a-demo. Our dedicated team is always ready to help you streamline your customer support process.

5 out of 518 ratings

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Kseniya SavchenkoJul 5, 2024

Integrated tools are the best ones! Instead of learning how to use a new tool, you just start using it without delays and hip-hopping between documents to find the correct answer. The tool is cool! A real helper for support agents.

1 person found this review to be helpful
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Viktoriia RiabchenkoJul 5, 2024

The speed of response hasn’t been my strongest point while processing tickets. However, customers need a reaction immediately. This extension helps me provide responses much faster. I’m waiting for a team lead feedback after using the extension for a month, and I hope my performance will get positive feedback.

1 person found this review to be helpful
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Viktoriia OliinykJun 25, 2024

The response speed is amazing. I get the text of the response within a couple of seconds. It takes me another couple of seconds (a little bit more in the case of a complex query) to fill in the gaps to complete the answer. I feel much less pressure on my attention. It helps me give more informative answers to the questions that require more human attention.

1 person found this review to be helpful

Details

  • Version
    1.2.45
  • Updated
    July 18, 2024
  • Size
    468KiB
  • Languages
    English (United States)
  • Developer
    Website
    Email
    roman@cosupport.ai
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

CoSupport AI has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

CoSupport AI handles the following:

Personal communications

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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