Overview
Team management and visual organization for Convoso dashboard
The Convoso Team Optimizer (CTO) is a high-performance management overlay designed specifically for Call Center Coaches and Managers using the Convoso platform. By integrating a deterministic identity resolver, CTO organizes your real-time agent monitor into high-visibility sections, allowing for faster response times and clearer operational oversight. Key Features: Deterministic Grouping: Matches agents by User ID and Extension to ensure 100% accurate team placement, regardless of name variations or middle initials. Custom Team Headers: Automatically injects visual headers for Team Appointmates (Mary), Team Dauntless (Kenny), and Team Warriors (Susan). Flexible Visibility Control: Hide or show entire teams with a single click to focus on high-priority campaigns without breaking Convoso’s underlying framework. Non-Destructive Orchestration: Uses CSS-first rendering (Flex-Order) to prevent agents from "vanishing" during high-frequency dashboard updates. Adaptive Lifecycle Guardrails: Self-healing context checks ensure the extension remains stable alongside heavy WebRTC and Janus SIP traffic.
Details
- Version2.0.1
- UpdatedJanuary 30, 2026
- Offered byrobert.d
- Size27.84KiB
- LanguagesEnglish (United States)
- DeveloperRobert Floyd Dugger
153 Ethelyn Dr West Palm Beach, FL 33415 USEmail
robert.d@consumrbuzz.comPhone
+1 561-720-0987 - TraderThis developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
Privacy
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
