ControlUp Enrich

Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation.

ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already use to manage their physical and Cloud PCs and manage IT support tickets, including Microsoft Intune and ServiceNow. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities. Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles. ControlUp Enrich functionality includes: • Support for any third-party interface including Microsoft Intune, ServiceNow, Citrix Director, Google Admin and other IT tools • View device hardware, OS, and other asset details • Real-time Windows, macOS, Linux and ChromeOS device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote assistance: remote shell, shadow and control • Device Event Log monitoring • Active process monitoring and control • Application and OS crash information • Top CPU and RAM consumers insights Release notes: -------------- 2.0.11: • Improved support for ControlUp organizations with a high number of devices. • Improved reliability of device detection. 2.0.10: • Enrich can now identify a user on a page by UPN or display name, and let you view all devices used by that user. To enable user detection, go to the Enrich settings page in app.controlup.com. • When viewing a device in Enrich, you can now see how the device was identified on the page (by device name, serial number, UPN, or display name). 2.0.9: • Fixed an issue causing the Remote Shell action to fail. Remote Shell is now working. • Improved device detection methods when using ServiceNow. 2.0.8: • When multiple devices are detected on a page, you can now select which device's details to view. • You can now enable or disable device detection methods (device name and serial number) in the Enrich settings page. • Devices are detected by a matching serial number only if the serial number is at least 4 characters long. This helps prevent misidentifying devices. 2.0.7: • Actions that aren't supported on ChromeOS devices such as Scripts and Remote Control are no longer available in the UI when viewing a ChromeOS device. 2.0.6: • Scripts are now separated into System Script and User Script categories. • Some filters were not working correctly and were returning more data than was requested. • UI improvements to the action bar make it easier to navigate and select actions, especially when using the collapsed form of the Enrich overlay. 2.0.5: • Disabled scripts are no longer displayed in the UI. • Improved device detection when using Microsoft Intune and ServiceNow. 2.0.4: • Improved detection of device names that contain spaces. • Fixed a bug that caused devices to not be detected after using browser back button in ServiceNow. • Security improvements.