ControlUp Enrich

Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation.

ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already use to manage their physical and Cloud PCs and manage IT support tickets, including Microsoft Intune and ServiceNow. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities. Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles. ControlUp Enrich functionality includes: • Support for any third-party interface including Microsoft Intune, ServiceNow, Citrix Director, Google Admin and other IT tools • View device hardware, OS, and other asset details • Real-time Windows, macOS, Linux and ChromeOS device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote assistance: remote shell, shadow and control • Device Event Log monitoring • Active process monitoring and control • Application and OS crash information • Top CPU and RAM consumers insights Release notes: -------------- 2.0.7: • Actions that aren't supported on ChromeOS devices such as Scripts and Remote Control are no longer available in the UI when viewing a ChromeOS device. 2.0.6: • Scripts are now separated into System Script and User Script categories. • Some filters were not working correctly and were returning more data than was requested. • UI improvements to the action bar make it easier to navigate and select actions, especially when using the collapsed form of the Enrich overlay. 2.0.5: • Disabled scripts are no longer displayed in the UI. • Improved device detection when using Microsoft Intune and ServiceNow. 2.0.4: • Improved detection of device names that contain spaces. • Fixed a bug that caused devices to not be detected after using browser back button in ServiceNow. • Security improvements.