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ControlUp Enrich

https://www.controlup.com/
5.0(

2 ratings

)
ExtensionTools5,000 users
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Overview

Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation.

ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already use to manage their physical and Cloud PCs and manage IT support tickets, including Microsoft Intune and ServiceNow. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities. Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles. ControlUp Enrich functionality includes: • Support for any third-party interface including Microsoft Intune, ServiceNow, Citrix Director, Google Admin and other IT tools • View device hardware, OS, and other asset details • Real-time Windows, macOS, Linux and ChromeOS device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote assistance: remote shell, shadow and control • Device Event Log monitoring • Active process monitoring and control • Application and OS crash information • Top CPU and RAM consumers insights Release notes: -------------- 2.0.7: • Actions that aren't supported on ChromeOS devices such as Scripts and Remote Control are no longer available in the UI when viewing a ChromeOS device. 2.0.6: • Scripts are now separated into System Script and User Script categories. • Some filters were not working correctly and were returning more data than was requested. • UI improvements to the action bar make it easier to navigate and select actions, especially when using the collapsed form of the Enrich overlay. 2.0.5: • Disabled scripts are no longer displayed in the UI. • Improved device detection when using Microsoft Intune and ServiceNow. 2.0.4: • Improved detection of device names that contain spaces. • Fixed a bug that caused devices to not be detected after using browser back button in ServiceNow. • Security improvements.

5 out of 52 ratings

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Details

  • Version
    2.0.7
  • Updated
    June 12, 2025
  • Size
    1.49MiB
  • Languages
    English (United States)
  • Developer
    Controlup
    3141 Stevens Creek Blvd San Jose, CA 95117-1141 US
    Website
    Email
    extensions_admin@controlup.com
    Phone
    +44 7949 302394
  • Trader
    This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
  • D-U-N-S
    080613443

Privacy

ControlUp Enrich has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

ControlUp Enrich handles the following:

Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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