ControlUp Enrich - Beta

Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation.

Dev Test Version of ControlUp Enrich For testing the new beta version Release notes: -------------- 2.0.38: • Switch between VDI machines and sessions on a page: Enrich now detects every VDI machine and VDI session mentioned on a page, not only the first one. If more than one is found, a list at the top of the VDI dashboard lets you switch between them, in the same way as the device list. Each entry shows the machine's status or the session's state. Your selection is kept while the page updates. If a device is also found on the page, its dashboard is still shown first. • Better VDI detection: Enrich now recognizes VDI machine and user names in more formats, including full domain names (for example vm-01.corp.local), DOMAIN\user, user@domain, and names in comma-separated lists. Up to 50 machines and 50 sessions can be detected on a page. • VDI detection on iframe sites: On sites where iframe search is enabled, such as the ControlUp web console, Enrich now also detects VDI machines and sessions. This works only for users with VDI access. • Full process list: The VDI machine and VDI session dashboards have a new Processes tab. The machine dashboard lists all processes on the machine, and the session dashboard lists the session user's processes. • End a process for VDI: You can end a process from the Processes tab. Enrich asks you to confirm before ending it. The option appears only if your role allows the action. 2.0.37: • VDI machine and session support: If VDI is enabled for your organization, Enrich now detects VDI machines and VDI sessions on supported websites, as well as physical devices. Users can see a VDI machine's or session's details and take action on it without leaving the page. • Search for VDI machines and sessions: The Search tab in the Enrich extension now returns VDI machines and VDI sessions along with devices. You can search sessions by username or machine name, and results show the current machine status or session state. • VDI machine and session dashboards: The VDI machine view shows stress level, active sessions, machine performance, network, disks, event logs, and FSLogix information. The VDI session view shows session performance and network, plus the disks, events, and FSLogix information of the machine hosting the session. • VDI actions: You can run ControlUp actions on VDI machines and sessions from Enrich. These include power management, RDP to machine, Event Viewer, maintenance and drain mode for Citrix, Horizon, and AVD, Remote Control, sending a message, logging off or disconnecting a session, and taking a screenshot. Each action appears only if it applies to that machine or session and your role allows it. • Open in ControlUp: A link on the VDI dashboards opens the machine's full details page in ControlUp. • The Sync tab now shows how many VDI machines and sessions were synced, alongside the device count. 2.0.33: • Compatibility update to support loading data. 2.0.32: • Added support for live remote management features: File browser, Registry editor, Active processes. 2.0.31: • Improved the reliability of automatic Work Notes logging in ServiceNow when performing device actions in Enrich. 2.0.30: • Role-based script visibility: Script visibility in the Device Actions menu is now dynamically filtered based on your assigned role and permissions. 2.0.29: • Improved validation of wildcards when used in site URLs: When wildcards are used as part of a site URL, for example https://*.mycompany.com/*, there is an improved validation to prevent misconfigured sites. 2.0.28: • Improved ServiceNow MSP email detection: Enrich now handles customized ServiceNow user email fields when searching in MSP mode. 2.0.27: • Performance Optimizations: Improved memory and compute efficiency for searches and content scripts. • Smart Tab Management: Enhanced resource allocation by restricting page text searches to the currently active tab. 2.0.26: • Fixed an issue with retrieving device names in the dashboard. 2.0.25: • Performance adjustments. 2.0.24: • Performance diagnostics. 2.0.23: • Performance adjustments. 2.0.22: • Performance adjustments. 2.0.21: • Performance improvements. 2.0.19: • Added Unmanaged Remote Control. • Added the ability to always display the Enrich icon regardless of whether a device is located on a page. 2.0.18: • Reduced footprint and improved performance when finding elements on web pages. • The Enrich icon now remains on the page after finding at least one device and dynamically adds and removes devices from the device dropdown as new results are received, rather than disappearing and reappearing each time a device is found on the same page. • Fixed a bug with MSP searching: pressing the Return key in the Search tab of Enrich while in MSP Mode would display an error message, although the results were still retrieved. 2.0.17: • Fixed an issue with Enrich appearing and disappearing on BMC Remedy. 2.0.16: • Improved device detection and reduced browser impact: Improved search performance for quicker device matching across orgs with a lot of devices. Device searches now run even more efficiently in the background, keeping browsers responsive. 2.0.15: • Search for any device from any site: You can now use Enrich for any device, even if it isn't mentioned on your current webpage. Click the Enrich extension in your browser toolbar and search your ControlUp environment by device name, serial number, UPN, or display name. • Direct sign-in and sign-out: You can now sign in or out of ControlUp directly from the Enrich extension, so you no longer have to open ControlUp in another tab or window to sign in. Signing out clears cached data and ensures that the Enrich overlay icon no longer appears. • Reorder tabs: When you open the extension from your browser toolbar, you can now reorder the Search, Sites, and Sync tabs. • Reliability improvements: Improved the reliability of device detection methods. 2.0.14: • Remote Control and Remote Shadow sessions now launch using the updated UI. • If the Enrich icon is not displaying properly, you can now right-click the Enrich extension in your browser toolbar and click Reset UI Position to restore the default position. 2.0.13: • Actions performed on a device from the ServiceNow Incidents page - such as Remote Control or running a script - can now be automatically logged in the Work Notes section of the ServiceNow Incident. You can enable this feature on the Enrich settings page. • Enrich can now detect devices or users within an iframe. You can enable this feature on specific websites when adding or editing a supported site on the Enrich settings page. • Fixed an issue causing you to be unable to open a minimized Remote Control/Shadow session when Enrich is in the collapsed view. • In the Application Crashes and BSODs tab, you can now click on a bar in the chart to filter and view specific events. • Fixed an issue with the column sizes in the BSOD table. • Fixed a dark mode UI issue with the Enrich icon. 2.0.12: • We've added the Device Events tab in Enrich to see device events, including all triggered ControlUp alerts. • You can now click on a bar in the Events Log chart to filter and view specific events. • UPN detection is now more strict, preventing partial matches from incorrectly identifying users. • We've added a link button next to the device's name to take you directly to the device's details page in ControlUp. 2.0.11: • Improved support for ControlUp organizations with a high number of devices. • Improved reliability of device detection. 2.0.10: • Enrich can now identify a user on a page by UPN or display name, and let you view all devices used by that user. To enable user detection, go to the Enrich settings page in app.controlup.com. • When viewing a device in Enrich, you can now see how the device was identified on the page (by device name, serial number, UPN, or display name). 2.0.9: • Fixed an issue causing the Remote Shell action to fail. Remote Shell is now working. • Improved device detection methods when using ServiceNow. 2.0.8: • When multiple devices are detected on a page, you can now select which device's details to view. • You can now enable or disable device detection methods (device name and serial number) in the Enrich settings page. • Devices are detected by a matching serial number only if the serial number is at least 4 characters long. This helps prevent misidentifying devices. 2.0.7: • Actions that aren't supported on ChromeOS devices such as Scripts and Remote Control are no longer available in the UI when viewing a ChromeOS device. 2.0.6: • Separated out Actions into System Script and User Script. • Fixed bug for parameters used in filtering data. • Made general UI improvements for the Actions bar. 2.0.5: • Disabled scripts are no longer displayed in the UI. • Fixed a bug with detecting a device due to Intune keeping track of the last device name viewed on subsequent pages. • Fixed bugs with the Enrich icon occasionally not being displayed on new browser tabs. 2.0.4: • Improved detection of device names that contain spaces. • Fixed a bug that caused devices to not be detected after using browser back button in ServiceNow. • Security improvements.