CL Desk Assistant

Productivity boosters for Zendesk agents: auto-refresh, find/replace, AI-content word alerts, snippets & JSON backup.

CL Desk Assistant — productivity tools for Zendesk Support agents CL Desk Assistant adds time-saving tools directly into the Zendesk Support agent interface. Everything runs locally in your browser — no telemetry, no third-party servers, and no AI service calls. Open the toolbar popup (or press Alt+Shift+Z) to reach five tools, plus extras that work right inside Zendesk. 🔄 Smart Refresh Keep your queue views current automatically. Set an interval, pick full-page reload or a lightweight in-page refresh, and restrict it to the views you choose. It won't run on open ticket pages, so it can never discard a reply you're typing. 🔍 Find & Replace Search and replace text inside the reply composer and Knowledge article editor, with case-sensitivity, step-through replace, and Replace All. Search for literal whitespace (collapse runs of spaces in one pass), and use the one-click Tidy draft Cleanup to collapse multiple spaces, remove duplicate or edge blank lines, and trim trailing whitespace — code blocks and quoted text are never touched, and a single Ctrl+Z reverts the whole cleanup. 🚨 Word Alerts Flag risky content before you send. Add your own keywords (Critical / High / Medium), with an optional beep on Critical matches. Built-in, fully local detectors catch likely AI-generated content in your draft: ChatGPT links, AI-style symbols, runs of blank lines, leftover "Copy code" artifacts, and links to Help Center articles your customer can't actually open. ✂️ Snippets Save reusable rich-text replies and expand them by typing a shortcut + Tab, or insert from the popup. Templates fill in live ticket details ({{ticket.id}}, {{ticket.subject}}, {{client.name}}, {{client.email}}, {{user.name}}, {{date.today}}), and you can paste inline images. 🎯 Queue Highlights On view pages, highlight rows assigned to colleagues you choose with a subtle accent stripe, so you can spot the right tickets at a glance. 📋 Copy article reference On public Help Center articles, one click copies a ready-to-paste titled link for your reply. 💾 Backup & Restore Export all your settings and snippets to a JSON file and import them on another device. Imports are safe: they're all-or-nothing and tell you exactly what will be replaced before you confirm. Privacy & permissions - No telemetry, no analytics, no tracking, no third-party scripts. - No AI service calls — all detectors are local pattern matchers. - Works only on your Zendesk tenant (and the allowlisted TuxCare Help Center). The only network calls are to your own Zendesk via your existing session — never to any outside server. - All your data stays in your browser. Full privacy policy: https://taha-alian.github.io/cl-desk-assistant-privacy/privacy-policy.html