Cirrus Insight

unfortunately it seems that Salesforce and Cirrus aren't playing nice as it keeps logging out, then will work for a day with gmail but not calendar. Disappointing as I am finding I have to continuously re install and doublecheck if something has been linked up correctly. Costing more time then it is saving at this point and tech support doesn't seem to have a solution long term

Compatibility issues with Gemini sidebar. Covers up the sidebar so have to remove it to use Gemini.

This used to work great - now every time I am on my Chromebook with Google mail, it keeps disconnecting from Salesforce, and since I rely on this for many things - this disconnect is becoming a real problem. I will be looking for a new solution. Disappointed, as I have used this successfully for years.

coolbeans

Cirrus offers the most robust functionality to connect to Salesforce but there are a lot of bugs. I have also noticed that with some features, like email sync, they built a great product but then stop short of making it awesome. Overall as the admin I have spend an enormous amount of time managing this product with a small team of 45 sales reps. While it is hard to replace due to what it offers it is harder often times to deal with complaints and issues.

It's a very useful tool. I like it's feature for setting up follow-up reminders by bringing back the email to the top of inbox. - I wish you could add a way to manage all of the scheduled for the future reminders under one separate tab in gmail or so (so you could close some in advance when have time/need). However, I often have issues with Cirrus: it logs you out of your Cirrus account which prevents you from doing your work, it sometimes has troubles with syncing with Salesforce which is al... Show more

Have been using for 3 yrs. Mostly great, able to use the Salesforce platform w/o having to work in SF saves a ton of time. Tracking emails is like having a super power. But some persistent bugs syncing contacts and every so often a major feature stops working .... search, tracking, sync. And not sure what the mobile app does?? Bottom line - even w a little frustration its worth 25 bucks/mo

First, I don't use Salesforce, so there may be benefits to this app that I am not able to see. Overall, the interface is quite slick, but there are too many bugs and annoying omissions underlying the snappy looking presentation. Here are my dislikes and bugs: 1. There is no indication in the gmail email list of whether the email is tracked, has been opened, etc., unless you click on the email to view it. 2. There is no way to stop tracking an email once it has been sent as a tracked item. T... Show more

I use Cirrus every day and it makes logging Salesforce emails very easy, as well as add new contacts to my database. I see some room for improvement in detecting contacts. Sometimes I have to do a powersearch twice for it to return with the correct contact. Also, the ability to link an email to multiple contacts would be great.

i use this constantly at work. the best solution for setting email reminders if nobody responds, and for scheduling appointment with customers.