Cirrus Insight

Always disappearing from Gmail Chrome. Never sure if emails have been logged and then have to uninstall and reinstall. Been on to support a few times and it's like as if they have never heard of such an issue...

I have to remove from chrome and add to chrome multiple times a day because Cirrus keeps crashing. It's nice when it actually works, but it's annoying to have to remove & add daily in order for it to work.

Cirrus is great when it works, however getting the extension to actually load into gmail has turned into a daily battle. Occasionally it loads successfully when I log into my work computer for the day with no issues, however recently I have to spend time either updating the addon, logging into cirrus insight's website, logging out of my work email and then back in, or completely uninstalling the extension and reinstalling it. Not sure which combination of these things will work on any given... Show more

coolbeans

Cirrus offers the most robust functionality to connect to Salesforce but there are a lot of bugs. I have also noticed that with some features, like email sync, they built a great product but then stop short of making it awesome. Overall as the admin I have spend an enormous amount of time managing this product with a small team of 45 sales reps. While it is hard to replace due to what it offers it is harder often times to deal with complaints and issues.

It's a very useful tool. I like it's feature for setting up follow-up reminders by bringing back the email to the top of inbox. - I wish you could add a way to manage all of the scheduled for the future reminders under one separate tab in gmail or so (so you could close some in advance when have time/need). However, I often have issues with Cirrus: it logs you out of your Cirrus account which prevents you from doing your work, it sometimes has troubles with syncing with Salesforce which is al... Show more

Have been using for 3 yrs. Mostly great, able to use the Salesforce platform w/o having to work in SF saves a ton of time. Tracking emails is like having a super power. But some persistent bugs syncing contacts and every so often a major feature stops working .... search, tracking, sync. And not sure what the mobile app does?? Bottom line - even w a little frustration its worth 25 bucks/mo

First, I don't use Salesforce, so there may be benefits to this app that I am not able to see. Overall, the interface is quite slick, but there are too many bugs and annoying omissions underlying the snappy looking presentation. Here are my dislikes and bugs: 1. There is no indication in the gmail email list of whether the email is tracked, has been opened, etc., unless you click on the email to view it. 2. There is no way to stop tracking an email once it has been sent as a tracked item. T... Show more

I use Cirrus every day and it makes logging Salesforce emails very easy, as well as add new contacts to my database. I see some room for improvement in detecting contacts. Sometimes I have to do a powersearch twice for it to return with the correct contact. Also, the ability to link an email to multiple contacts would be great.

i use this constantly at work. the best solution for setting email reminders if nobody responds, and for scheduling appointment with customers.