11 support issues
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Ann Hollingworth
Jul 3, 2020
Not compatible?
I can't download from the Google Store because it's not compatible. I have Chrome and G Suite. Any suggestions?
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Latoya Bennett
May 4, 2020
Incompatible
I have tried to install the hablacloud.com extension to my chrome, I receive an error message that reads: "not compatible." Nothing happens, and I can't download the extension.
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Amber Weaver
Dec 29, 2019
Recordings with no sound
I had several students do a recording and submit it on Google Classroom and when I go to grade it, there is no sound at all. The recording will "play" for a minute or two indicating that they did hit the record button and stop button, but there is no sound. Is this something that can be recovered or would this have been some kind of issue on my students end when they recorded?
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Laura Gaba
Dec 11, 2019
request access
My students are using this within a Google Slide presentation to insert audio and when we go to play the audio on the slides, each individual one requests access from the owner after they turn it in my Google Classroom. How do we fix this?
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Tracy Montgomery
Oct 29, 2019
Voice files saved location?
When recording audio where is the initial audio file stored? I noticed after the audio is recorded there is a download link for saving the file. Is the initial recording saved on a server or is the audio file on the Chromebook. I cannot allow any recording devices that stores student voices at a non-district controlled location.
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Katlyn Schillinger
Aug 29, 2019
My daughter needs to use the MP3 Habla Cloud for school
I there a way to put this on my macbook pro. It shows it's not compatible. I don't know a lot about computers.
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Ray Tatro Villa Barranca HOA
Jan 15, 2019
mp3 recorder
Would this be compatible with transpose? i need to play a file through transpose to slow it down then record it then record it as it plays then save it , as transpose does not have a recorder function, and i has tot them to run in the same browser
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Outliner Itoh Takashi
Apr 16, 2018
It takes time to save.
Thank you for the wonderful software.
I recorded for 30 minutes.
It took about 3 minutes for the save dialog to appear after stopping.
Google Chrome OS
Version: 65.0.3325.209(Official Build) (64bit)
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Sandra Naranjo
Mar 22, 2018
freezes
ChromeMP3 freezes after trying to save the audio file when access through the Kiosk. Also, no way to exit it in Kiosk.
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Bill HablaCloud
Feb 26, 2018
Version 1.4 released
Many thanks to BJ and Keith for reporting these issues.
Earlier today we deployed a fix in version 1.4. My recording tests confirmed the audio is clear, high quality with no skips or distortion. The fix implements a new way of encoding that will not be sensitive to ChromeOS updates - processing occurs after pause or stop instead of during the recording. You will notice that this new method of encoding does introduce a delay after you hit the stop/pause button while the recording is being encoded.
Very sorry for any inconvenience this issue caused you over the past week or so. We are pleased to hear from you and let us know what we can do to improve the app.
Bill
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