Support: ChromeHue for Philips Hue

50 support issues

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christopher ong

Nov 14, 2021

Network not conected

Had this error until i entered direct IP. Works very well after sorting out that issue 14 Nov 2021

Larry Pearce

Mar 3, 2021

ChromeHue Window sizing problems ...

First ... and upvote for having to input manually ip address. Need to fix "automatic" bridge linking (worked before).

Second ... after I got it working, the window that opens for the ChromeHue controls is either too small or the characters at too big. You cannot get ALL of the info in one window ... so you have to use vertical/horizontal slider bars to navigate around window. No way to grab side/corner and resize the window. AWKWARD. Please fix.

Alex Kantas

Nov 25, 2020

Not working without direct ip

Can't automatically detect bridge only via direct IP

Otherwise shows a toast notification "Network not available"

If change the bridge IP, need to manually erase all data of the extension in order to add bridge


Nov 11, 2020

Please update!

It don't work!!! Please update new bugs! Thanks!

Mike Ransby

May 28, 2020

Fixed it!

I removed ChromeHue from Chrome, and reinstalled it again through Chrome Webshop.
After that I had to search for the bridge by manually typing the IP-adress (you can find the IP adress of your bridge by entering the Philips HUE app on your phone, go to settings and choose "Hue Bridge devices" and then click the "i" icon for more information. Here you have your IP).
After typing in your IP in ChromeHue, it will tell you to press the button on your bridge, and after that it will connect, and everything will work perfectly again :-)

James Tarquin

Jul 29, 2019

Network Not Available

The extension can no longer connect to my bridge. The bridge is found on local network, but also has an error bar that states "Network Not Available"

A Chrome Web Store user

Jan 15, 2019

System music setting does not work

When I try to use the system music setting it tells me that it can't sync with audio on a mac. Is there a way to resolve this? I've figured out a work around forcing it to use an audio source as a microphone but after reading everything it seems the system source has a much better sync with the lights and would much prefer to use that instead. Thanks!

Ryan Ulrich

Nov 30, 2018

i cant authorize chromehue to use my bridge and im pressing the button

the app locates my bridge and i press the button but it still sayes locked

eye glassgow

Oct 18, 2018

doesnt detect my light

detects my bridge ok but then nothing works and there is no light showing under LIGHTS or GROUPS how do i get it to detect my light?

Bruno Martini

Oct 6, 2018

Isuue On Windows 10 - 1803

I have a problem with the authorization of the bridge with your extension on Chrome 69.0.3497.100 and Windows 10 - 1803 I continue to have the authorization request but by pressing the button on the bridge nothing happens.
It seems that on Windows 7 there are no problems.
thank you

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