224 support issues
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- Problems
Winner Gomes (Niu)
Jul 12, 2024
CANCEL MY PURCHASE
I purchased this chrome extension but using this feature I identificated that this extension does not work for me.
I bought it on 7th June 2024, and now I ask for refud my payment.
kitokato otakotik
Jul 9, 2024
I can't seem to proceed with my payment since an error always occur.
Can you please send me a custom link where I can purchase the service?
Marko Grabušić
Jul 4, 2024
Insufficient recording qualiyt
Hi there!
I'm using your Premium version for recordings between 20 and 45 seconds. After recording I need to upload them to another app. The problem is that recordings are very blurry and the words are not clearly visible. I tried with compressing and optimizing GIFs as well as reducing widht& height but it is still the same.
Do you have any idea how to solve this problem?
Ellen McDowell Sherrouse
Jun 28, 2024
Back on free version?
Was there a time limit for the premium version? I bought this on May 30, 2020 (order #CWS.1665-8664-9830-14036) and have used it almost daily. Today I am asked to buy premium again - why?
URTSAM - Samir Mishra
Jun 21, 2024
editor thumbnails
after recording
in the editor the thumbnails have widened , i have check other extensions for interference , chrome zoom , resize etc
earlier it was working well ( well .. neat size ) , i am using a premium version
Lenejobb Thorsen
Jun 10, 2024
Premium
I just purchased a premium version of Chrome Capture, however it appears I am still limited to 15 secunds GIFS. I am also not able to find my recepti for the payment. Pealse assist me. Thank you.
Darya Patskevich
Jun 7, 2024
Problem with saving GIFs
Good afternoon! I am using the premium version of your extension. Previously, when recording GIFs, I could automatically download them without an intermediate step (opening the player) and in the resolution set in the settings. Now the editing window always opens, the resolution is maximum, although I had set it to the minimum. After downloading, the size of the GIF is larger than specified during editing.
Please help me understand the reasons for this.
Kirk Parry
Jun 5, 2024
I bought a premium account awhile back but now it says
I bought a premium account awhile back and have used this extension without issues since. However, now it says I am on a free account and need to buy premium to unlock the premium features. I selected sign in by 'Already a premium user?', and signed into my Google account but the premium features still aren't working. Please help. Need this for an important assignment.
Kiana Truong
May 16, 2024
Unable to purchase premium version
Hi, when I try to purchase the premium version, the pop up just loads but doesn't allow me to add payment information.
Mike Allen
May 9, 2024
Please cancel my subscription. Thanks!
Please cancel my subscription. Thanks!