SFMC Contact Trace

Trace a Marketing Cloud contact across Data Extensions, sends, and consent status from a Chrome side panel.

Contact Trace answers the question every Marketing Cloud team asks daily: "why didn't this contact get the email?" Enter a SubscriberKey or email address — or right-click it anywhere on the web — and see, in one side panel: - Which of your key Data Extensions contain this contact - Recent send, open, click, bounce, and unsubscribe events - Consent and suppression status - A plain-English verdict: active, held, bounced, or unsubscribed Today that answer takes five to eight SQL queries across data views and manual joins. Contact Trace does it in one search. HOW IT WORKS Contact Trace connects directly to your own Marketing Cloud tenant using credentials you configure — a Server-to-Server Installed Package you create yourself — plus a small CloudPage endpoint you publish in Content Builder. No data passes through any third-party server. See the Privacy Policy for full details. SETUP This is a technical tool aimed at SFMC admins, architects, and consultants. Setup involves creating a scoped API Integration package and publishing one CloudPage — instructions are in the extension's README. WHAT IT'S NOT Contact Trace does not modify any data in your tenant — it's read-only. It does not send email, does not change consent status, and does not require access to any BU beyond the ones you explicitly configure. Not affiliated with, endorsed by, or a product of Salesforce, Inc. "Marketing Cloud" is a trademark of Salesforce, Inc.