CaseKit — Shopify support copilot for Gmail

Finds the Shopify customer and order inside the email you're reading, then writes the reply. No tab switching.

Answer "where is my order?" without leaving Gmail. Open a customer's email and CaseKit finds their Shopify order, shows what's actually happening with the shipment, and writes the reply. One click puts it in the composer. No tab switching, no copy-pasting order numbers, no helpdesk to migrate to. HOW IT WORKS 1. Open a customer email in Gmail. 2. CaseKit finds the order — from the order number if they gave one, from their email address if they didn't. 3. You see the customer, the order, the fulfilment status and the carrier tracking. 4. Click Insert reply. The text lands in the composer, above your signature. You review and send. CaseKit never sends anything on its own. WHAT MAKES THE REPLY RIGHT Most reply tools guess. CaseKit reads the actual order state from Shopify and picks the reply that matches it — an order still being packed gets a different message than one out for delivery today. It also refuses to invent facts. If Shopify has no delivery estimate, the reply doesn't mention one. If the carrier hasn't scanned the parcel yet, the card says so instead of pretending the package is moving. You never have to check whether the draft promised something you can't deliver. REPLIES IN YOUR CUSTOMER'S LANGUAGE A customer writes in French, the reply comes back in French. English, French, Spanish, German and Italian are included. CHANGE THE TONE IN ONE CLICK Shorter trims the reply to the facts. Warmer and Formal rewrite it in a different register. Every version keeps the tracking link and the order details — a restyle can never add a fact that wasn't already there. WHAT YOU GET FREE • Unlimited order lookups • 25 replies a month • All five languages • Order status, carrier and tracking • Shorter PRO ADDS • Unlimited replies • Replies written from the customer's actual message, not just a template • Warmer and Formal tone rewriting • Your store's tone and policies applied to every reply • Usage and settings in your Shopify admin BUILT FOR SMALL SHOPIFY TEAMS If you're a store owner answering support yourself, or a small team sharing an inbox, this is built for you. There's nothing to migrate and nothing to learn. It works in the Gmail you already use. WHEN IT CAN'T FIND THE ORDER It tells you why, and gives you somewhere to go. Order older than the 60-day window Shopify shares by default? It says so. Customer has two orders open? It asks which one. No match at all? Search by order number or email from the card. CaseKit never leaves you looking at an empty panel. PRIVACY CaseKit reads only the conversation currently open on your screen. It does not read your mailbox, your other threads, or your attachments. What leaves your browser is the sender's email address, any order number in the message, and a short snippet used to understand what they're asking. CaseKit does not use the Gmail API and never requests access to your mail account. Shopify access is read-only. CaseKit cannot edit, refund, cancel or fulfil an order. Order data is fetched when you need it and is not copied into our database. Full policy: https://casekit.app/privacy SETUP Install the extension, connect your Shopify store, open a customer email. About two minutes, and there's no API key to copy anywhere. Requires a Shopify store and a Gmail account. SUPPORT support@casekit.app