15 support issues
For additional help, check out the developer's support site.
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Jessica Azrin
Dec 4, 2023
Doesn't work
Is this just for University of Auckland URLs?
David Thibaud
Nov 29, 2020
No longer working
Hi! First and foremost thank you for this awesome extension!! It is life saving and easy to use. Much much appreciated, thank you!
Unfortunately, For videos released by the university after August 2020, the extension no longer loads, and instead the plain old university launcher loads instead. For videos released by the university before August 2020, the extension still loads and works perfectly.
It would be basically, literally, life changing if you could make this work!
Many Thanks!
John
Mar 19, 2020
Not working at the moment
Used to work now all of a sudden it doesnt work and its like im watching it as if i havent downloaded it
vIq toDSaH.
Jan 20, 2019
error report
Uncaught ReferenceError: hoverLeave is not defined
at HTMLTableElement.onmouseleave (201901141000.LT347592.REV1.preview:1)
can not use it anymore
A Chrome Web Store user
Jul 15, 2018
Audio
Hi, I downloaded a video but the audio doesn't work on the downloaded version.
pinata
Jul 6, 2017
Other websites
Hi,
sure you must have got this request,I'm using it for uni work but need it on other sites, namely a program about the War On Waste http://iview.abc.net.au/programs/war-on-waste/DO1624H003S00
Wondering if it's easy to convert it for other sites too? Cheers
A Chrome Web Store user
Feb 19, 2017
Not working
Hi Team,
First and foremost thank you for this awesome extension!! It is life saving and easy to use. Much much appreciated, thank you!
Unfortunately, I seem to be no longer able to play videos when using the extension, possible because Canvas has changed video player format. When I turn off the extension I can watch the videos.
Just thought I should let someone know.
Cheers and thanks again.
Henry Tran
Jan 30, 2017
Does it work with Adobe Connect ?
Hello,
Is it possible to modify this extension to enhance lectures recorded with Adobe Connect? My university uses this, and there is no way that I know of to increase the speed, because it uses flash.
How does Canvas Video Enhancer replace the flash with html5 ?
rgds
A Chrome Web Store user
Jun 10, 2016
How to use it
Ok - I downloaded the App, now how do I use it?
I have stored videos in MP4 format and want to enhance them and save them.
Jasleen Kaur
Jun 9, 2016
Not working
Hey, the canvas video enhance is not working, it was working fine yesterday but is not working right now. The videos are coming in normal format.