Browse AI: Fast Web Scraping & Monitoring

Hi Duncan, I'm sorry to hear about your disappointment with our support and pricing. Your feedback matters, and I want to address your concerns: - Pricing: We offer a free plan that offers almost every product feature for free, just limiting the amount of data extracted per month. If your usage exceeds the free plan limit, we have different plans for different needs and our team can help you find the right one. - Support performance: We have signed up over 230,000 new users over the last 7 months and our support team wasn't able to grow at the same pace. We recently added a Customer Success Manager to the team and we're currently hiring more Customer Success staff. In the meantime, we have had to pause providing *technical* support, which is more time-consuming, to free accounts to be able to handle the user growth. - Company: We are a startup based in Vancouver, Canada with 5 employees in Canada and 10+ abroad. We recently raised a seed round (to be announced soon) and we're hiring for many positions on our site. We have several investors you might now, such as Zapier and cofounders of Dropbox, DoorDash, Blinkist, and Pitch. You can find the full list of our investors and the funding we've raised on Crunchbase.

Hi Duncan, we already replied to the 2nd review you posted at the same time, but just in case others read this, here's a note about our support: "- Support performance: We have signed up over 230,000 new users over the last 7 months and our support team wasn't able to grow at the same pace. We recently added a Customer Success Manager to the team and we're currently hiring more Customer Success staff. In the meantime, we have had to pause providing *technical* support, which is more time-consuming, to free accounts to be able to handle the user growth."