BrightDQ

Powering Collaberative Data Quality

BrightDQ allows users to contact support teams, suggest changes to the webpage, and archive notes to themselves all without leaving the tab they're already on. Collaboration has never been this easy, raising issues to the right team members can be tricky... especially for new team members. Get them up to speed faster with BrightDQ which automatically routes their support ticket to the right team member based on capacity and assignment generation rules. Track and manage teams to view workflow, monitor SLA's, and any high priority issues that arise. In the newly designed dashboard view, a team lead and monitor ticket distribution and assignment set rules for team members. Person you need to contact about a change not a BrightDQ user? No problem, you can set up a team for them and assign the default email to their email and they'll receive a well structured support ticket in their inbox when you submit the ticket. You're all set to for a more productive day! Let us know if you have any questions... support@BrightDQ.com