Boost Focus - Zendesk Highlighter by Karan

Highlight Zendesk rows by keywords with custom colors. Prioritize rules. Boost focus and save agent time.

Zendesk Highlighter – Boost Focus by Karan helps support agents cut through the clutter by automatically highlighting Zendesk ticket rows based on specific keywords like subject, priority, or custom field text. Whether you're looking for high-priority issues or repetitive patterns like "Refund," "Duplicate Booking," or "Payment Failed," this tool surfaces what's important instantly. What it does: ✅ Highlights entire ticket rows in Zendesk based on text rules 🎯 Lets you set both highlight color and text color for full visibility 🛠️ Drag-and-drop to prioritize rules — no race conditions! 🧠 Works with any visible field: subject, priority, or custom labels 🧹 Helps teams spot urgent or repetitive issues without scanning every row 💡 Add or remove highlight rules on the fly from an intuitive UI Built with ❤️ by Karan Singh Kuwarbi, this tool is designed to save your support team hours every week. No more missed tickets. No more squinting. Just high-clarity support queues — instantly.