ChronoMouse

4.8(

47 ratings

)

ExtensionWorkflow & Planning3,000 users

2 support issues

For additional help, check out the developer's support site.

A Chrome Web Store user

Dec 12, 2018

App stopped working

Hi. For some reason I seem to have lost a very important feature of your app. I dont have the ability to highlight an area code and see the timezone anymore. I can only search it by clicking the ChronoMouse logo and searching the area code. I have tried to uninstall the app, and reinstall. Restarted Chrome and the PC. Also Cleared cookies and cache.
Any suggestions?

Dan Medakovic

Nov 29, 2017

doesn't work when highlighting

Hi - I recently installed this. When I highlight an area code in Chrome, nothing happens. The plugin only works if I select it from the toolbar and manually type in a number. Which is still good but not as nice as if it workded as described. Any ideas?

ChronoMouse

Developer

Dec 4, 2017

Hi - Thanks for writing. A couple things to check:

1) Are notifications allowed? Check Chrome Settings: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

2) If working on a Mac, are Chrome Notifications allowed? https://support.apple.com/en-us/HT204079

3) Did you refresh your webpages after installing ChronoMouse? You could also simply restart the browser

4) Are you highlighting the first portion of a phone number? ChronoMouse will accept the first 3-4 numbers, but if you highlight more than ~7 characters, then the code might not run.

5) Less likely, but is Javascript disabled on your Browser? ChronoMouse uses both Cookies and Javascript to function properly.

See more at https://www.chronomouse.com/help

Let me know if these steps did not help! Can also reach me at chronomouse@gmail.com