Review Reply for Hotels - Smart AI Responses

Draft thoughtful hotel review replies with your property’s voice. Edit the wording, check the facts and choose what to post.

Finding the right words for hotel review replies can take more attention than you have between check-ins, staff questions and the next arrival. A brief thank-you should feel personal. A complaint needs a calm response that addresses what the guest actually said, without making promises your hotel cannot keep. Review Reply for Hotels gives your team an AI-assisted starting point for those replies. Turn guest feedback into an editable draft, shape the wording for your property and decide what is ready to post. RESPOND WITH CARE, EVEN ON A BUSY SHIFT Start with a draft focused on the selected review. Acknowledge a positive stay, respond thoughtfully to mixed feedback or find measured wording for a difficult complaint. Choose Professional, Friendly or Casual tone, then make the response your own. The aim is a useful first draft. Your team still brings the knowledge of the stay, the property and what happened next. KEEP YOUR PROPERTY'S VOICE AND FACTS IN VIEW Save hotel profiles with a property name, reply instructions and an optional manager signature. Use those instructions to guide how your hotel responds, and choose whether each hotel's drafts include its signature. Default instructions are available for drafts without hotel-specific instructions. Truth Check guidance can help flag unsupported details, unverified promises and missed complaints. It is an automated aid with limits, not a guarantee of accuracy. Check facts, commitments and wording before posting, especially when a response mentions refunds, repairs or other actions. REPLY IN THE LANGUAGE THAT FITS Replies start in English. Choose another language, or explicitly select Same as review to match the guest's language. The interface also starts in English and has its own language setting. Review translated wording before using it, just as you would any other draft. YOU MAKE THE FINAL CALL Every draft is editable, and replies are not published automatically. Review the response and explicitly approve any supported posting action. Your team controls what goes out under your hotel's name. WHERE IT WORKS Supported review workflows include Google Business Profile, Booking.com Extranet, Expedia Partner Central and Tripadvisor for Business. Open the workspace in a side panel, toolbar popup or on-page panel. On supported listings, you can link a hotel profile so its settings apply to drafts. Suggested links require your approval. Profile matching is not available on every Google or Tripadvisor page; default settings remain available. For other review sites or unsupported pages, paste the review into the panel and copy the draft back yourself. ACCOUNT, PLAN AND DATA An RR account is required. Sign up to start with the Free plan, which includes 50 replies per month with no card required. You do not need a paid plan to try the extension. Paid plans are optional for higher usage limits. Pairing creates a private extension session. Hotel profiles are saved to your RR account; device-level reply instructions and signature preferences stay in this Chrome profile. When you request a draft, the chosen review text, reviewer name and rating, platform label and applicable reply settings, including hotel and signature information, are sent to rr-api.reputationsystems.ai. Pairing, account/profile synchronization and requested settings actions also communicate with RR. Hosting and model-processing providers are described in the privacy policy. Data is not sold or used for personalized advertising. Review Reply for Hotels is a Reputation Systems product, with no affiliation with or endorsement by the named review platforms. Connect your RR account, add your hotel's reply instructions and prepare your next guest response with a clearer starting point. Privacy policy: https://rr.reputationsystems.ai/privacy.html