BigCommerce CS Overlay

Enhanced customer service overlay for BigCommerce admin with margin calculations and customer insights

BigCommerce CS Insights adds fast, in-admin order insights for customer service teams. Hover any order number to see a rich tooltip with revenue, cost, profit, margin, and line‑items—without leaving the page. Fixed‑position, scrollable tooltip (no jitter) with click‑away close Pin/Unpin to keep it open; drag header to reposition (saves location) Copy order summary to clipboard Cost resolution: uses order‑line or catalog cost; estimates only if missing Highlight “(est)” costs and set per‑item cost; optionally write cost to BigCommerce Customer overview and LTV on customer pages Setup (2 minutes) 1) In BigCommerce, create an API account (Orders/Customers read, Products read; Products write if using “Set cost to BigCommerce”). 2) Install the extension and paste your Store Hash and Access Token in the popup. 3) Open a customer page with orders and hover an order number. Why support will love it Answers “what’s in this order?” and “is it profitable?” instantly Reduces clicks into individual orders Keeps agents in context during calls/chats Permissions used storage: save your API credentials and UI preferences (tooltip position) scripting: inject the tooltip UI inside BigCommerce admin pages downloads: export a CSV log when you set/update per‑item cost (optional) host permissions: https://.bigcommerce.com/ and https://.mybigcommerce.com/ Privacy All API calls go directly from your browser to BigCommerce using your token. No third‑party servers are involved. Support Email: mpiazza614@gmail.com Docs: (link to your setup page) Changelog highlights 1.0.1: Pin/Copy/Drag, cost override, CSV log, catalog cost enrichment by SKU