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Avaamo Agent Assist (Preview)

ExtensionTools36 users
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Overview

Avaamo Agent Assist (Preview) is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance,…

Avaamo Agent Assist (Preview) is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers. Its capabilities include: 1. Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference. 2. Automatic Recommendations: Real-time suggested responses and next best actions. 3. AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases. 4. Automation & RPA: Automates backend tasks directly from the conversation. 5. Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions. 6. Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library. 7. Translation: Translates conversations in real-time in several languages. This Preview version is a limited capability trial version of Avaamo Agent Assist.

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Details

  • Version
    1.17
  • Updated
    January 16, 2025
  • Features
    Offers in-app purchases
  • Offered by
    Avaamo Inc
  • Size
    96.86KiB
  • Languages
    English
  • Developer
    Avaamo Inc
    171 Main Street Suite 140 Los Altos, CA 94022-2912 US
    Email
    vignesh@avaamo.com
    Phone
    +91 98500 40805
  • Trader
    This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
  • D-U-N-S
    079398416

Privacy

Avaamo Agent Assist (Preview) has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Avaamo Agent Assist (Preview) handles the following:

Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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