Overview
Real-time call transcription + AI chat + screen capture field extraction (Startek partner build)
Anyreach Agent-Assist helps live contact center agents handle calls faster and with more accuracy inside the systems they already use. The extension captures supported call and screen context, transcribes conversations in real time, surfaces AI guidance, extracts key fields, and helps agents complete follow-up work without leaving the workflow. In the Startek AT&T partner build, it supports the broadband billing-to-Fiber demo across AnyAssist and AnyCOS, including serviceability checks, guided talk tracks, CRM note drafting, wrap-up summaries, and replay evidence for QA, coaching, and workflow review. This extension is intended for trained agents in approved partner environments and requires an active Anyreach backend configuration to function.
Details
- Version3.0.0-startek
- UpdatedJune 29, 2026
- Size248KiB
- LanguagesEnglish (United States)
- Developer
Email
richard@anyreach.ai - Non-traderThis developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.
Privacy
Anyreach Agent-Assist - Startek has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.
Anyreach Agent-Assist - Startek handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, visit the developer's support site
