AniCa - Genesys Premium App
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Overview

Allows Genesys-Cloud users to place calls with custom outgoing CallerId (by Deliberate GmbH https://deliberate.de)

AniCa is a special add-on for your Genesys Cloud application that allows users to make outbound calls with user-defined number (Caller ID). This is necessary for agents or business users who work in multiple queues and/or groups. For example, it can be ensured that only the group number is displayed and that when the customer calls back, this call is also returned to exactly this group. It is therefore not necessary to give out the personal extension number. By default, Genesys Cloud allows a number to be entered for each outgoing call, but it cannot be saved for future calls. AniCa provides a very convenient remedy here: a list of numbers can be configured and selected via a drop-down menu before an outgoing call is made. The last dialed number is already preset for the next call. This tool passes the call command to the Genesys Cloud, eliminating the need for time-consuming manual entry of numbers before each call. In addition, a "click-to-dial" functionality is integrated, which makes it possible to highlight a number in the Google Chrome browser and dial it directly via right-click. Thus it is also possible to dial directly from your applications, such as CRM, ticket system, etc. Please contact us for more information... AniCa is a product by deliberate.de Copyright © 2021 Deliberate GmbH

5 out of 51 rating

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Details

  • Version
    2.0.5
  • Updated
    September 7, 2021
  • Offered by
    Deliberate GmbH
  • Size
    481KiB
  • Languages
    English
  • Developer
    Deliberate GmbH
    Hölderlinstraße 23 Simmozheim 75397 DE
    Email
    software@deliberate.de
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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