Alga
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Alga

nineminds.com
4.0(

3 ratings

)
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Overview

Provides suggestions for MSP tickets.

By downloading Alga, you are agreeing to our privacy policy. Alga is a FREE chrome extension that uses an integrated AI to provide assistance to IT Technicians and Managed Service Providers who use ConnectWise. Alga can help improve SLA response times and defend IT technicians against mental fatigue. Features Ticket Title: Alga can write a new title for service tickets that is intelligently based on the contents of the ticket Summary: Alga will give you a synopsis of what has happened on the ticket so far. Categories: Alga can categorize your tickets for you. Giving Advice: Alga can give advice for how to handle the ticket in real time. Writing responses: At the click of a button, Alga can also write a response to the customer for the technician. Requirements Alga works for ConnectWise on any Windows, Mac or Linux computer running Chrome. Alga also works for on prem ConnectWise users!

4 out of 53 ratings

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Review's profile picture

RapidPOSDec 22, 2023

Alga has been a great help, it's saved us time and help cut through the clutter of tickets.

4 out of 4 people found this helpful
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Alex HilliardDec 19, 2023

Nice concept but it gets everything wrong. I had it summarize a couple tickets to test it and refreshed the summary; it mismatched every detail of the ticket.

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Julia PowellDeveloperDec 21, 2023

Thank you Alex, for your feedback. We take quality control very seriously, and we would like to investigate this further. Please feel free to contact us directly at morganne@nineminds.com so we can discuss your experience and find a solution!

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Natallia BukhtsikNov 3, 2023

Love Alga!

5 out of 5 people found this helpful

Details

  • Version
    0.0.0.20
  • Updated
    January 30, 2024
  • Size
    10.76MiB
  • Languages
    English (United States)
  • Developer
    Managed Minds LLC
    2256 Steven St Clearwater, FL 33759-1419 US
    Website
    Email
    julia@nineminds.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Alga has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Alga handles the following:

Personally identifiable information
User activity
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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