Alga - Chrome Web Store
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Alga

nineminds.com
3.6(

5 ratings

)
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Overview

Provides suggestions for MSP tickets.

By downloading Alga, you are agreeing to our privacy policy. Alga is a FREE chrome extension that uses an integrated AI to provide assistance to IT Technicians and Managed Service Providers who use ConnectWise. Alga can help improve SLA response times and defend IT technicians against mental fatigue. Features Ticket Title: Alga can write a new title for service tickets that is intelligently based on the contents of the ticket Summary: Alga will give you a synopsis of what has happened on the ticket so far. Categories: Alga can categorize your tickets for you. Giving Advice: Alga can give advice for how to handle the ticket in real time. Writing responses: At the click of a button, Alga can also write a response to the customer for the technician. Requirements Alga works for ConnectWise on any Windows, Mac or Linux computer running Chrome. Alga also works for on prem ConnectWise users!

3.6 out of 55 ratings

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Review's profile picture

Excellent NetworksJun 6, 2024

The Alga extension was really easy to install. I love the summary we get when viewing a ticket in ConnectWise, it saves us a ton of time. The pro version is also coming along nicely, it really helps to be able to search tickets via chat interface.

2 out of 2 found this helpful
Review's profile picture

Steven OlsenJun 4, 2024

Tried installing it in both Brave and Chrome, nothing loads and it doesn't do anything. Can't load up the options. Tried additional troubleshooting, ensuring everythings updated, cache is cleared, etc. It simply does nothing and is broken

Replier's profile picture

Morganne BradfordDeveloperJun 4, 2024

Hello Steven, I like to be able to look into this issue immediately. Can you email me at Morganne@NineMinds.com and I can discuss this further with you.

Review's profile picture

RapidPOSDec 22, 2023

Alga has been a great help, it's saved us time and help cut through the clutter of tickets.

4 out of 4 found this helpful

Details

  • Version
    0.0.0.28
  • Updated
    July 1, 2024
  • Size
    826KiB
  • Languages
    English (United States)
  • Developer
    Managed Minds LLC
    2256 Steven St Clearwater, FL 33759-1419 US
    Website
    Email
    julia@nineminds.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Alga has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Alga handles the following:

Personally identifiable information
User activity
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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