Item logo image for Alga - AI Ticketing Assistant for MSPs

Alga - AI Ticketing Assistant for MSPs

nineminds.com
3.6(

5 ratings

)
ExtensionTools164 users
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Overview

Provides suggestions for MSP tickets.

Alga is a free Chrome extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue. Features: Ticket Title: Get intelligent new titles for service tickets based on their content. Summary: Receive a synopsis of the ticket's history. Categories: Ticket categories are automatically generated. Giving Advice: Get real-time advice on how to handle tickets. Writing Responses: Generate customer-ready responses with a single click. Requirements: Alga works with ConnectWise on any Windows, Mac, or Linux computer running Chrome, and supports on-prem ConnectWise users!

3.6 out of 55 ratings

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Details

  • Version
    0.0.0.32
  • Updated
    August 14, 2024
  • Size
    828KiB
  • Languages
    English (United States)
  • Developer
    Helga Mustali
    Brookston Dr Holiday, FL 34691 US
    Website
    Email
    julia@nineminds.com
    Phone
    +1 727-470-1927
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Alga - AI Ticketing Assistant for MSPs has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Alga - AI Ticketing Assistant for MSPs handles the following:

Personally identifiable information
User activity
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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