Item logo image for Alga - AI Ticketing Assistant for MSPs

Alga - AI Ticketing Assistant for MSPs

nineminds.com
3.6(

5 ratings

)
ExtensionTools187 users
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Overview

Provides suggestions for MSP tickets.

Alga is a free Chrome extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue. Features: Ticket Title: Get intelligent new titles for service tickets based on their content. Summary: Receive a synopsis of the ticket's history. Categories: Ticket categories are automatically generated. Giving Advice: Get real-time advice on how to handle tickets. Writing Responses: Generate customer-ready responses with a single click. Requirements: Alga works with ConnectWise on any Windows, Mac, or Linux computer running Chrome, and supports on-prem ConnectWise users!

3.6 out of 55 ratings

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Review's profile picture

Excellent NetworksJun 6, 2024

The Alga extension was really easy to install. I love the summary we get when viewing a ticket in ConnectWise, it saves us a ton of time. The pro version is also coming along nicely, it really helps to be able to search tickets via chat interface.

1 person found this review to be helpful
Review's profile picture

Steven OlsenJun 4, 2024

Tried installing it in both Brave and Chrome, nothing loads and it doesn't do anything. Can't load up the options. Tried additional troubleshooting, ensuring everythings updated, cache is cleared, etc. It simply does nothing and is broken

Review's profile picture

RapidPOSDec 22, 2023

Alga has been a great help, it's saved us time and help cut through the clutter of tickets.

2 out of 2 found this helpful

Details

  • Version
    0.0.0.32
  • Updated
    August 14, 2024
  • Size
    828KiB
  • Languages
    English (United States)
  • Developer
    Helga Mustali
    Brookston Dr Holiday, FL 34691 US
    Website
    Email
    julia@nineminds.com
    Phone
    +1 727-470-1927
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Alga - AI Ticketing Assistant for MSPs has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Alga - AI Ticketing Assistant for MSPs handles the following:

Personally identifiable information
User activity
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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