Agent Assist powered by Wizr AI

AI-powered extension automates ticket tagging, retrieves relevant past tickets and generates responses using your knowledgebase

Wizr AI Agent Assist - Enhance Your Support Team's Productivity Supercharge your support team with our Wizr AI Agent Assist, the ultimate AI-powered extension for customer service. Designed to streamline workflows, operations and boost productivity, this innovative tool automates essential support tasks, enabling your agents to deliver top-notch customer service effortlessly. Key Features: ● Smart Ticket Tagging: Automatically categorize the ticket into specific buckets and prioritize tickets based on their content, ensuring faster and more efficient issue resolution. ● Past Ticket Lookup: Quickly find and reference similar past tickets to help agents understand and resolve recurring issues more effectively. ● FAQ Integration: Seamlessly access a comprehensive FAQ database to provide accurate and consistent answers to common customer questions. ● Response Generation: Use advanced AI to draft accurate, personalized responses to user queries using vast knowledge base, SOP and other documentation, saving time and maintaining high-quality interactions. Benefits: ● Boost Efficiency: Automate routine tasks to allow your agents to focus on more complex issues. ● Improve Accuracy: Ensure consistent and accurate responses with AI-driven solutions. ● Enhance Customer Satisfaction: Provide timely and relevant support, improving overall customer experience.