RingCentral for HubSpot

2.9(

18 ratings

)

ExtensionWorkflow & Planning10,000 users

Overview

RingCentral for HubSpot

With RingCentral for Hubspot, we embed key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot. Features * Call controls: Leverage RingCentral calling capabilities, answer inbound and make outbound calls without ever navigating away from Hubspot. * Message Hub: Access all RingCentral text messages, voicemails, and faxes from one place. * Click-to-call and Click-to-SMS : Easily click HubSpot phone entries to call or text right within your browser or your RingCentral chrome extension. * Instant screen pop: When a call comes in, RingCentral for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact. * Association call logging: You may manually log calls with several associations. Be able to log a call under several associations, such as the contact, company, active deals, or tickets. You may also let the app log your calls automatically. * Server side text logging: Support logging a message as Activity under several associations, such as a contact, company, active deals or tickets either automatically or manually. The app can log new texts received to your HubSpot record even when you are offline. * Analytics: Make custom reports, and view your RingCentral data within Hubspot. Get actionable insights with invaluable metrics into individual and team performance. * Work the way you want: There’s no software to download; you can log on and get access to RingCentral for Hubspot from any PC or Mac. Documentation User guide https://netstorage.ringcentral.com/guides/hubspot_user_guide.pdf Administrator guide https://netstorage.ringcentral.com/guides/hubspot_admin_guide.pdf

2.9 out of 5
18 ratings
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Dannion Conrad
Aug 6, 2024

This most recent Update has obnoxiously increased the Size of the UI to look like a Jitterbug Phone and disabled the previous formatting for Typing in text after a call, making it much more difficult to Document. This recent update is truly abysmal, not a single feature nor function has been improved, just changed and made worse.

1 person found this review to be helpful

username is taken (septicdank)
Apr 4, 2024

Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone. A temporary solution would be to put the audio file for the ringer into Audacity and halve the gain until you can implement volume controls. For the love of god please do this, I am being forced to use this extension and the ringer is a form of cruel and unusual punishment.

4 out of 4 found this helpful

Thiana Nebel
Feb 27, 2024

It was working great until this week. Now after i type the contact name and pick the name out of the hubspot list that pops up, when i go to connect the call the contact field changes to "unknown" and i get a pop up that says 'unable to match contact. try to match in call history"

1 person found this review to be helpful

Details

Version
24.3.13
Updated
October 11, 2024
Flag concern
Offered by
RingCentral
Size
6.76MiB
Languages
English (United States)
Developer
RingCentral, Inc.
20 Davis Drive Belmont, CA 94002-3002 US
Email
isvdev@ringcentral.com
Non-trader
This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

RingCentral for HubSpot has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.