Knowmax

Access the relevant information directly within you workflow for faster resolutions with Knowmax's Extension.

Knowmax is a full-suite knowledge management platform built by CX experts to help you deliver top-grade customer service. Trusted by global brands to meet their CX & KM needs, Knowmax is a single source of truth to help you manage and share organizational knowledge effectively. Our browser extensions allows agents, support representatives and frontline team members to get accurate answers across any webpage. No more copy pasting data from ticket or emails to search the right answers. Leverage the power of: - Decision Tress: Next best action for accurate & faster resolution - Visual Guides: Pictorial journeys for tech support, app walkthroughs, troubleshooting - Knowledge Base: Policies, documents, to-do's for ticket handling Steps to Install Knowmax Extension from the Chrome Web Store: - Open Chrome Browser: Launch Google Chrome on your desktop or laptop. - Go to the Chrome Web Store: In the address bar, type chrome.google.com/webstore and press Enter. - Search for the Extension: In the Web Store's search bar, enter Knowmax, then hit Enter. - Select the Extension: Browse the search results. Click on Knowmax v3 - Click "Add to Chrome": Once on the Knowmax v3 extension's detail page, click the blue "Add to Chrome" button. - Confirm Installation: A pop-up will appear asking for confirmation. Review the permissions requested by the extension and click "Add Extension." - Extension Installation: The Knowmax extension will automatically begin downloading and installing. Once installed, you’ll see the Knowmax extension’s icon next to the Chrome address bar. - Manage Your Extension: Click the puzzle piece icon next to the address bar to manage your installed extensions. You can pin the Knowmax extension to the toolbar for easy access by clicking the pin icon next to its name.