Kayako Bot

Kayako Bot

Kayako Agent Assistant Bot Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks. Features: Automated Ticket Analysis: Instantly summarizes and understands ticket content. Smart Recommendations: Suggests solutions based on historical cases and KBs. Draft Responses: Auto-generates customer responses for basic queries. Guided Assistance: Provides step-by-step solutions for complicated issues. Benefits: Broad ticket handling, from self-serviced queries to intricate problems. Saves agent time, enabling focus on refining the system and handling tougher tickets. Great for onboarding and cross-training new agents. Limitations: Doesn't support multimedia content. Average response time: ~90 seconds (we're working on it!). Best for English-based tickets, with daily inflows below 250 tickets. Not suitable for high-compliance industries. For Kayako Cloud users looking to boost their support efficiency. Make your agents' life easier and your customers happier!