ControlUp Enrich

Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation.

ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already have in use to manage their physical or virtual desktops or use to manage IT support tickets, including Microsoft Intune and ServiceNow ITSM. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities. Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles. ControlUp Enrich functionality includes: • Support for Microsoft Intune • Support for ServiceNow • View device hardware, OS, and other asset details • Real-time Windows, macOS and Linux device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote Assist: remote shell, remote shadow and remote control • Device Event Log monitoring • Active process monitoring and control • Application and OS crash information • Top CPU and RAM consumers insights