Aide

Speed up your customer support workflow with sharable text snippets, processes and other automations coming soon.

Aide helps customer support teams share knowledge, automate common actions, and work more efficiently. TEXT SNIPPETS Stop having to type the same responses over and over again. Easily save any type of text, and fill it in seconds on many of the tools you use every day using a shortcut. Variables are supported, allowing you to dynamically change the content (e.g name, date, order number) of a prewritten message before sending. PROCESSES Never deal with complex or uncommon issues more than once. Create a multi-step checklist in order to describe each step a teammate has to take to resolve an issue, and easily add links and associated snippets — and coming soon, automate more complex actions using integrations with tools like Shopify, Airtable and others. NEED HELP? If you'd like help getting started with Aide, please contact us: support@aide.app.