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8x8 Virtual Office for Integrations

8x8.com
3.0(

8 ratings

)
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Overview

8x8 UC Agent drives productivity by enabling voice calls and Click To Dial in Gmail and calendar

8x8's out-of-the-box integration with G Suite instantly provides context specific to that caller including email, records from Salesforce for Salesforce users, and a one click to call capability to reach out to the subject matter expert. The results? More intelligent and productive interactions between your employees and your customers. Features include: Instantly filters email specific to the caller Click-to-dial from Gmail and Google Calendar Integrated search results from 8x8 call history, Google directory and Salesforce Single user interface for email and business communications Key Benefits Enhanced Customer Experience Auto-sorting and screen pops for relevant information as the call arrives keep the context during the communication delivering a frictionless experience. Increased Productivity The integration empowers the user to have all the information in one place enabling a first call resolution.

3 out of 58 ratings

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Aaron BarnettMay 29, 2024

My office has been using this for a year and we have gave up on using this with zoho CRM. The auto phone call logging would be nice if it worked. But we have all had problems with it. The biggest on is every time we open a new tab with zoho it would open the 8x8 extension again. After a few hours you might have 30 tabs up all 8x8.

1 person found this review to be helpful
Review's profile picture

Larry WhiteApr 26, 2023

complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.

1 person found this review to be helpful
Review's profile picture

Bob CollopyMar 13, 2023

Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.

2 out of 2 found this helpful

Details

  • Version
    2.0
  • Updated
    March 20, 2024
  • Size
    25.79KiB
  • Languages
    English
  • Developer
    8x8 Inc
    675 Creekside Way Campbell, CA 95008 US
    Website
    Email
    platform-services-dev@8x8.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

8x8 Virtual Office for Integrations has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

8x8 Virtual Office for Integrations handles the following:

Personally identifiable information
Authentication information
Personal communications

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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